Refund Policy

We have a 30-day return policy. All requests for refunds and reshipments must be made within 30 days after you have received your item. Please follow the guidelines below.

Damage/Misprint:
At Autozendy, we have a quality guarantee on all our products. This means that, if you have received your product damaged or misprinted in any way, we will promptly either exchange the item or refund you the money for this item as soon as we process your request. However, you will need to email us first at contact@autozendy.com with proof of purchase and a photo of the item, laying flat with tags showing and the damage to the product, before we proceed. If we accept your request for exchange or refund, we will let you know in our return email to you.

Damage from Shipment:
If the item has been received by you damaged due to shipment, please reach out to your carrier for possible compensation. Carrier handling or mishandling of packages fall out of the scope of responsibility of Autozendy.

Wrong Product Shipped/Missing Items:
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Buyer’s Remorse (Change of Mind):
As all our products are made on demand, meaning that they do not come from a warehouse ready to be shipped out (they are made especially for you when you order), we do not offer refunds or exchanges for “Buyer’s Remorse” (or change of mind) at this point in time.

Mistakes on the Order:
We all make mistakes, so if there was a mistake done by you during the ordering process, please reach out to us promptly and in writing to our email address contact@autozendy.com within 2 business days after placing your order. Please provide to us, in your email, your order number, name, address and the changes to be made. If, however, your order is in the process of being hand crafted and shipped, unfortunately we cannot make any changes to it. Autozendy will not refund nor assume liability for orders that are lost due to incorrect shipping addresses.

Canceling an Order:
You have up to 2 business days in which to cancel an order after placing it. Please email us at contact@autozendy.com to notify us of your cancellation and include the invoice number and your personal credentials in this email as well as your reason for the cancellation. However, after this time has elapsed, your order will go through and you will not qualify for a cancellation.

Sizing Issues:
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your reference. Our products are one size and universal, however may not fit all vehicles. We recommend that you obtain and use the measurements within your vehicle to make sure that they fit. Our products may not fit additional equipment and side air bags. Autozendy will not refund for sizing issues at this point in time.

Return to Sender:
Please do not return the product to our warehouse, as this will not suffice for a return or refund request. Regarding any issues with your order, please reach out to us at contact@autozendy.com.

Customs/Duty (if applicable):
Any customs fees charged to the customer (if applicable) will not be included in any refunds issued by Autozendy as they are the responsibiity of the customer and depend upon the laws and regulations set forth by the region or country of the customer's shipping address. Also, returns to sender as well as refusals to pay customs fees will not be honored by Autozendy in the form of refunds or exchanges.

Did Not Receive the Item:
1) Past The Tracking Date:
If you believe that your item is lost in transit (it has been more than 5 business days after the tracking delivery date and you still did not receive your item), please reach out to us via email at contact@autozendy.com and we will look into this for you. If, after researching at our end and we deem that your parcel is lost in transit, we will reissue an new product at no cost to you.

2) Shows Delivered But You Did Not Receive Your Item:
If you have received a notification that your item has been delivered but you have not received it, please do the following (this will be the responsibility of the customer, and not Autozendy (we also do not accept chargebacks for this reason)):

1. Check your premises thoroughly to ensure if it was placed in any area that you may not have expected.
2. Ask a neighbor if they had taken it in for you.
3. Wait a couple of business days … it may just show up!
4. After this, if you still are unable to locate the package, please reach out to your delivery carrier first and open up a claim. 
5. If you believe that your parcel has been stolen, please file a claim with your police department.

Refunds (if applicable):
If you are approved for a refund, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@autozendy.com and we will look into this for you.